Complete revenue cycle management designed to maximize reimbursement, improve cash flow, and strengthen your practice.
Healthcare organizations face increasing pressure from declining reimbursements, changing payer requirements, staffing shortages, growing compliance obligations, and rising administrative costs. Every missed charge, delayed payment, denied claim, or billing error directly impacts your organization’s financial performance.
Pollux Systems delivers comprehensive Revenue Cycle Management solutions that optimize every stage of the revenue cycle — from charge capture and medical coding to claims management, patient billing, accounts receivable, compliance, and financial reporting. Rather than simply processing claims, we become an extension of your organization, so providers and staff stay focused on delivering exceptional patient care.
WHO WE SERVE
Physician practices · Specialty groups · Hospitals · Imaging centers · Pathology labs · Surgery centers — nationwide
THE POLLUX DIFFERENCE
Built around more than 2,500 measurable Key Performance Factors, our proprietary system continuously monitors, measures, and improves every aspect of your revenue cycle. Every workflow is documented, analyzed, and refined around your specialty, payer mix, and financial goals — and as your practice evolves, the system evolves with it.
Every process matters. Every claim matters. Every dollar matters.
2,500+
measurable key performance factors
✦ WHAT’S INCLUDED
One Service. One accountable parter.
Every Pollux client is assigned a dedicated Client Relations Representative who serves as your primary point of contact.
Your representative develops a thorough understanding of your practice, coordinates ongoing communication, monitors performance, answers questions, and works alongside your team to continuously improve billing operations.
Changing revenue cycle partners can feel overwhelming — but it shouldn’t interrupt your cash flow.
Pollux develops a detailed implementation and startup plan specifically for your organization. Our experienced onboarding specialists coordinate every step of the transition, including data migration, interface development, workflow analysis, staff communication, testing, and go-live support.
Our objective is a seamless transition while maintaining revenue continuity throughout implementation.
Capturing every billable service is the foundation of an effective revenue cycle.
Pollux utilizes a proprietary Log Reconciliation System that compares patient encounter logs against charges entered into the billing system to identify discrepancies before revenue is lost.
Whether your practice utilizes electronic logs or manual workflows, our reconciliation process helps ensure every service performed is accurately captured, coded, and billed.
Our objective is a seamless transition while maintaining revenue continuity throughout implementation.
Pollux electronically submits claims through direct EDI connections with virtually all major commercial and government insurance payers.
Our enterprise billing platform automatically validates claims prior to submission to improve first-pass acceptance rates while reducing manual processing. For practices requiring paper submissions, Pollux also processes hard-copy claims.
Denied claims represent delayed revenue — not lost revenue.
Accounts Receivable management is one of Pollux’s greatest strengths.
Our specialists actively monitor aging balances, resolve payer issues, recover underpayments, and manage complex reimbursement challenges before they negatively impact cash flow. Combined with our denial management processes, our A/R strategy helps organizations improve collections while maintaining healthy financial performance.
Pollux automatically files all secondary and tertiary insurance claims once primary claims have been adjudicated. Each claim is tracked through final payment to ensure timely reimbursement while minimizing manual intervention.
Payments are posted and reconciled daily to provide accurate financial reporting and timely account updates.
Pollux also manages daily deposit processing and securely transfers collected funds directly to your organization’s designated bank account through ACH.
Our U.S.-based Patient Call Center, located in Evansville, Indiana, serves as a seamless extension of your practice.
Our experienced representatives assist patients with billing questions, payment arrangements, insurance inquiries, and account support across multiple specialties and payer types. To better serve diverse patient populations, language translation services are also available.
Pollux manages all credit balance and refund processing on behalf of your organization.
Our team also administers unclaimed property (escheatment) submissions in accordance with all 50 state requirements, helping organizations maintain compliance while reducing administrative burden.
Simply receiving payment isn’t enough — you need confidence you’re being paid correctly.
Pollux compares actual reimbursements against contracted payer fee schedules to identify underpayments, reimbursement discrepancies, and contract variances.
Detailed reporting allows organizations to recover missed revenue while proactively identifying payer issues before they become significant financial liabilities.
Every healthcare organization measures success differently. Our in-house programming team develops customized dashboards and reports tailored specifically to your organization’s key performance indicators.
Whether you need provider productivity reports, payer analysis, denial trends, collections dashboards, financial summaries, or executive reporting, Pollux delivers the business intelligence needed to make informed decisions. We also build custom interfaces that securely transfer billing information from your practice management software directly into our enterprise billing platform.
✦ WHY ORGANIZATIONS CHOOSE POLLUX
Our clients gain a long-term partner focused on maximizing revenue, improving efficiency, maintaining compliance, and supporting growth.
✦ WHAT OUR PARTNERS EXPERIENCE
✦ FAQs
What healthcare organizations does Pollux serve?
We partner with physician practices, specialty groups, imaging centers, pathology laboratories, hospitals, ambulatory surgery centers, and other healthcare organizations across numerous specialties throughout the United States.
Will Pollux work with our current Practice Management or EHR system?
Yes. Our in-house development team builds custom interfaces with many Practice Management and Electronic Health Record systems to ensure seamless integration with your existing workflows.
What makes Pollux different from other Revenue Cycle Management companies?
Pollux combines experienced healthcare professionals, CPC-certified coders, dedicated client support, proprietary technology, customized reporting, and our Performance Control System® with more than 2,500 measurable performance indicators to continuously improve every aspect of your revenue cycle.
How does Pollux reduce claim denials?
We focus on preventing denials through coding accuracy, quality assurance, workflow controls, and clean claim submission while aggressively managing payer follow-up, appeals, and denial recovery.
Can Pollux manage patient billing?
Yes. We provide comprehensive patient billing, online payment solutions, IVR payment options, electronic statements, payment plans, and a U.S.-based Patient Call Center with language translation services.
Does Pollux provide credentialing services?
Absolutely. We manage provider credentialing, CAQH maintenance, NPI management, network enrollment, renewals, and payer participation to help ensure providers remain credentialed and reimbursable.
How long does implementation take?
Every implementation is customized based on the size and complexity of your organization. Our structured onboarding process is designed to ensure a smooth transition while protecting your cash flow and minimizing operational disruption.
Tell us where your revenue cycle hurts — we’ll tell you exactly what we’d do about it. No pitch deck, no pressure.
✦ START THE CONVERSATION
Tell us where your revenue cycle hurts — we’ll tell you exactly what we’d do about it. No pitch deck, no pressure.
or call (812) 555-0100
