Pollux is named for the brightest star in Gemini — the one sailors trusted when everything else moved. Thirty-five years in, that’s still the whole idea.
In 1989, in Evansville, Indiana, we started with a simple observation: physicians were spending more time fighting for payment than practicing medicine. Claims bounced back for reasons nobody could explain. Revenue leaked out of practices in a hundred small ways no one had time to trace.
So we became the people who traced it. Not with software alone — with billers and coders who learned each payer’s habits the way a pilot learns weather, and who took it personally when a clean claim came back denied.
✦ 02 — HOW WE GREW
Word traveled the way it does in medicine — one physician telling another. Billing became full revenue cycle management: charge capture, denial management, AR follow-up, credentialing. A Midwest company became a national one, though we never moved the headquarters and never intend to.
Along the way we built a small constellation of our own — Gemini Technology Solutions and Mercury Group — so that the systems, the people, and the process could all live under one roof instead of three vendors pointing at each other.
“We don’t think a practice should ever have to wonder where its revenue went.”
THE PRINCIPLE WE’VE KEPT SINCE DAY ONE
Today, Pollux serves practices across the country, from solo physicians to multi-site specialty groups. The measures we obsess over haven’t changed: clean claim rates that stay high, days in AR that stay low, denials that get worked instead of written off.
What has changed is that we now put our results in writing. Our performance guarantees are contractual — binding, not aspirational. After thirty-five years, we think you’ve earned the right to hold us to it
Along the way we built a small constellation of our own — Gemini Technology Solutions and Mercury Group — so that the systems, the people, and the process could all live under one roof instead of three vendors pointing at each other.
Tell us where your revenue cycle hurts — we’ll tell you exactly what we’d do about it. No pitch deck, no pressure.
✦ Investing in people. Elevating performance. ✦
At Pollux Systems, we believe exceptional revenue cycle management begins with exceptional people. Through Pollux University, we have built a culture of continuous learning that equips our team with the knowledge, certifications, and real-world experience needed to navigate today’s increasingly complex healthcare landscape. By investing in education from day one and throughout each employee’s career, we ensure our clients benefit from a team that is confident, knowledgeable, and committed to excellence.
Our commitment extends beyond our own walls through partnerships with local colleges and universities that help introduce students to careers in healthcare revenue cycle management. These relationships create meaningful opportunities for emerging professionals while allowing Pollux to cultivate the next generation of industry talent. By supporting internships, professional development, and specialized training, we are building a stronger workforce for the future of healthcare.
Education doesn’t stop after onboarding. Pollux University encourages ongoing professional growth through industry certifications, continuing education, compliance training, and role-specific development programs. As regulations, payer requirements, and technology continue to evolve, our team evolves with them—ensuring we remain ahead of industry changes and continue delivering the highest level of service to our clients.
For our clients, this investment translates into measurable results. A well-trained, highly engaged workforce delivers greater billing accuracy, stronger compliance, faster problem resolution, and a more consistent client experience. It also contributes to lower employee turnover, allowing practices to work with experienced professionals who understand their unique needs and become trusted extensions of their team. At Pollux, investing in our people is one of the most important investments we make in the success of yours.
